Women’s Plaid Button-Up Teddy Jacket – Casual Flap Pocket Coat with Long Sleeves

Delivery & Return Policy

Shipping & Delivery Policy

Processing Time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times
We offer standard and expedited shipping options. Delivery time estimates:

• Standard Shipping (USA): 4–8 business days

• Expedited Shipping (USA): 2–4 business days

• International Shipping: 7–15 business days (varies by destination)

These delivery estimates do not include processing time.

Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24–48 hours for tracking information to update.

Address Accuracy
Customers are responsible for providing a correct and complete shipping address. We are not responsible for packages delayed or lost due to incorrect address information.

Lost or Delayed Packages
If your package is lost or significantly delayed, please contact us at info@biskini.com. We will assist in filing a claim with the carrier. Refunds for lost items are issued only after the carrier completes an investigation.

Return & Refund Policy

We accept returns within 30 days of delivery for most new, unused, and unwashed items.

Eligibility for Returns

To be eligible for a return, items must be:

• Unused and in original condition

• In original packaging with tags (if applicable)

• Free from odors, stains, or wear

Certain items cannot be returned for hygiene reasons (e.g., underwear, swimwear) unless defective.

Return Process

To request a return:

1. Email us at info@biskini.com with your order number.

2. We will send you return instructions and the return address.

3. Once we receive and inspect the item, we will notify you of approval or rejection.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

• We do not refund original shipping fees.

Refunds

Approved refunds will be issued to the original method of payment within 5–10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.

Exchanges

We offer exchanges if the desired item is in stock. If not, a refund will be issued instead.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos, and we will replace it at no cost.

Contact Us

If you have any questions about shipping, returns, or your order, please contact us at:
info@biskini.com